FAQ's

Table of Contents:

Our Rental Process
  • How does this whole thing work?

    Our rental process is designed to be as easy and convenient as possible. Simply walk into our store and meet our equipments executive, let him help you find the item you’d like to rent, fill out the registration form and attach the required documental proof along with it. Handover the form duly completed and give us 72 hours to register you for the rental facility (this is a onetime exercise). For future rentals you are only required to submit duly filled form at our rental outlet 24 hours prior to your equipment booking date.

  • Can I reserve an item?

    Absolutely! To reserve an order, simply indicate the date you want to book it, pay 50 % of the rental value at least 96 hours in advance, to ensure that we arrange your requested equipment by all means. And the day you want to send it back on the calendar of the checkout page. However in case of cancellation of the advance bookings our terms of cancellation will apply.

  • If I’m a first time renter, is there an approval process?

    Yes, all rental requests pass through an order verification process. The goal of this process it to make sure that no identify theft has taken place, and that the person placing the order is who they say they are. Another goal of the process is to make sure that each potential customer is the type of person we want to entrust our valuable equipment to.

    After you submit your registration form and supply the required support documents for verification. This information is then cross checked so that we can establish your identity, and your trustworthiness. For most customers, the information provided at this state is sufficient to approve their order. For some customers, we may email or call and ask for some additional information, or to get something clarified.

    If we ask for more information and never hear back from you, your rental bookings will stand cancelled.

  • How is the rental period calculated?

    Our Working hours are from 11 AM to 10 PM, all days of the week. Any rental equipment received by you at 11 AM has to be returned the next day by 11 AM without fail. Post 11 AM you will be charged rental fee for next day as well.

  • Are there any special requirements for renting certain items?

    Unfortunately, yes. With several of our very high value professional items, there are additional requirements for rental. Occasionally, even if you don’t rent one of these items, but you rent a very large amount of equipment, there are also additional requirements.

    In these cases, we ask you to obtain independent insurance, if you don’t already carry production insurance. We will need to have a certificate of insurance that covers rented production equipment for at least the replacement value of the items on your order.

    We require this insurance even if you pay for our damage waiver. We do this because, with high value items or large orders, our primary worry is that some of our equipment might be stolen from you on a busy set or shoot. With the high value of these items, the amount owed to us if it gets stolen is more than most people can pay out of pocket. The insurance gives us some measure of security that if the equipment disappears, we’ll be compensated.

The Equipment
  • Is the equipment in good condition?

    All of our equipment (except legacy items) is bought new and sold after 1 year of rental use. Before and after each rental we check each lens visually, test it for focus and sharpness, and take pictures with it. We guarantee the glass is clear, the lens works normally, and the pictures it takes are sharp. These lenses are used regularly so there will probably be some scuff marks on the barrels, etc. If there is any effect on image quality the lens goes off for servicing, otherwise it remains in our rental inventory.

  • What comes with the equipment?

    Most item pages will have an “Item Includes” list stating what will be included with the equipment. Equipment comes to you as it came to us from the manufacturer: if the lens comes with a hood when purchased, it will come with a hood when you rent it. Most lenses will have a hood included, but most non-L series Canon lenses or Nikon DX lenses do not include a hood. Cameras come with one battery and a charger.

    What comes with your order needs to come back: For example lens hoods, battery chargers, cases, and tripod rings are expensive and the next renter expects to receive them. If the order comes back without them we’ll have to charge you the replacement value. Lens hoods, for example are 500-3000 INR, tripod rings are 5,000-12,000 INR and up.

  • Can I ask for help in deciding what to rent?

    Sure! We have customer service representatives at our store every day of the week, and if needed they. Can get you in touch with the specialist who has the requisite knowledge.

Damage and the Damage Waiver
  • What if I damage the equipment?

    Let us know immediately. Our contract states if the equipment is broken you are responsible either for replacing it or paying for repairs. If it is not repairable, we’ll charge you the cost of a Brand new lens ( less depreciation which can amount up-to 30 % of the MRP Value). We do not charge you the cost of brand new equipment, nor do we charge you rental fees while the lens is being repaired as long as the claims are settled.

  • What do you consider damage?

    Any major scratches or scuff marks on the glass and impact damage to the body or the mechanicals. Minor scuff marks to the barrel or hood are considered normal use, not damage.

  • What is the damage waiver?

    No we don’t offer any damage waiver option all damages are covered by the rental solely.

When things go wrong
  • Can you guarantee the equipment will work as promised?

    Even though all care is taken to maintain our equipment in its best possible condition we wish we could guarantee its proper working, but sadly, we can’t. We inspect the equipment both, when it returns from its prior rental, and before it goes out on your rental. We clean it thoroughly. We have a minimum of two people check off all the items that should be included in the rental. We store all our equipment in specially installed dehumidifier cabinets.

    Even with all these precautions, stuff still happens. An internal component we can’t check eventually wears out and breaks during your rental. In such cases as long as the manufacturer covers the fault under warranty service you are not liable to pay for the damages unless the resulting failure of equipment is a result of your negligence.

  • What happens if the equipment doesn’t work as promised?

    We are 100% committed to making everything right. If it isn’t working right, just email or call and let us help you check it out first. About 70% of the infrequent complaints where the renter says that our “lens has a problem” turn out to not to be a problem.

Billing, Cancellation and Early Returns
  • Do you charge a deposit?

    In all cases, Yes. Though we may not take cash deposit, we make it a point to secure our rental equipment with a security check, amounting to a minimum of 50 % of the total value or more.

  • What is your policy on cancellations?

    For Advance bookings made at least 72 hours, cancelations are allowed up to 48 Hours prior to delivery, without any deduction. Any cancelations made less than 48 hours are subject to 50% deductions on your deposited amount.

  • Can I return an order early for a refund?

    Yes, but in that case you will be charged a fee amounting to 30 % of the total value of rental. Example if you rent a lens from the 1st of March to the 10th of march but return the equipment on the 5th .and your rental fees for the duration is 10,000 INR ( @ 1,000 Per day) then we will charge you rental for 7 days.

When things go wrong
  • Can you guarantee the equipment will work as promised?

    Even though all care is taken to maintain our equipment in its best possible condition we wish we could guarantee its proper working, but sadly, we can’t. We inspect the equipment both, when it returns from its prior rental, and before it goes out on your rental. We clean it thoroughly. We have a minimum of two people check off all the items that should be included in the rental. We store all our equipment in specially installed dehumidifier cabinets.

    Even with all these precautions, stuff still happens. An internal component we can’t check eventually wears out and breaks during your rental. In such cases as long as the manufacturer covers the fault under warranty service you are not liable to pay for the damages unless the resulting failure of equipment is a result of your negligence.

  • What happens if the equipment doesn’t work as promised?

    We are 100% committed to making everything right. If it isn’t working right, just email or call and let us help you check it out first. About 70% of the infrequent complaints where the renter says that our “lens has a problem” turn out to not to be a problem.

Shipping
Rental and Extensions and Late Returns
  • Can I extend my rental?

    As long as we have stock we’re happy to extend your rental. Extensions are charged at 90% of first week rates if requested on or before the return date. If you wait until the order is overdue to request an extension, it will be charged at 100% of first week rates.

    Please note, this means that it will ALWAYS be cheaper to rent an item for 14 days rather than renting it for 7 days and then extending for another 7 days.

  • What if I am late with my return?

    We email and call you with a reminder the day before the return date. all delays are charged at full rental values if not conveyed in advance.

Other Questions
  • We completely respect your privacy*

    We never share your information with anyone. Ever. But many people, in an attempt to preserve their privacy create a new email address to place online orders. Which is, of course, the same thing that the people committing online fraud do so they can’t be traced? It’s not a huge problem unless you don’t check that new email account to get the messages we’re likely to send you. When we get no response to email, we figure the order is fraud and cancel it.

  • What if I want to rent for more than 90 days?

    We offer extended rentals and leases up to 6 months. Please contact us and we’ll be happy to work with you.

  • Do you sell used equipment?

    Yes we do. We rent lenses for about one year and then sell them. We will list all for sale items on our web content.

  • What if I want something you don’t carry?

    Please email us. If we have two or three requests for an item, we’re likely to add it. Also if you want an item for an extended lease we will almost certainly be able to a accommodate you.

  • Will you match another rental house’s price?

    Nope. It’s easy to cut corners in the rental business to make prices cheaper, but doing so affects quality.

Meet the Team
  • Can I meet the team?

    Yes you can meet us anytime with giving a Mail or Call notification. And we will get back to you with time to meet. ?